Refund Policy

We do not allow refunds unless an order cannot be rectified or an amicable solution cannot be reached.

We operate a 7-day return policy: you have 7 days after receiving your item to request a return. To be eligible, the item must be in the same condition in which you received it — unworn and unused — and must have a defect in the cloth or have been made incorrectly. Proof of purchase is required.

To start a return, contact us at sam@gulatibespoke.com. If your return is accepted we will email you instructions on how and where to send the package. Items sent back without first requesting a return will not be accepted. All return shipping expenses, including taxes charged, are paid by the customer.

Please inspect your order on arrival and contact us immediately if an item is defective or damaged, or if you have received the wrong item, so we can evaluate the issue and make it right.

Items cannot be refunded, but they can be returned to be rectified where there is a defect or an incorrect size. We encourage minor alterations to be carried out locally at the customer's cost, as every item is made bespoke to the individual. Please get in touch with any questions about your specific garment.

We cannot accept returns on gift cards.

Exchanges may be requested within 7 days of receiving your order, and only where an item is damaged or defective on receipt, or cannot be worn or rectified. Each request is evaluated individually and the final decision rests with us — but we will always work towards a solution.

There is a strict no-refund policy, as all items are bespoke and made to individual measurements and specifications. A refund is valid only where goods are damaged on receipt or an item is missing from your order. Email us to request a refund and we will inspect the problem, evaluate it, and take steps to rectify the issue before approving or declining the request.

If approved, you will be refunded to your original payment method. Please allow time for your bank or card issuer to process and post the refund.

For any enquiry regarding your order, write to sam@gulatibespoke.com.